The Venues | The Product | The People | The Process | In-house
Venues
The product
Present a series of short (one- or two-day) seminars on customer-supplier topics. The seminars will be in clusters of three to four cities within a geographic region of the USA. (Canada and Mexico have not worked yet.) The seminars should be inexpensive, focused on a single topic, and available to members and non-members of the Division. The main information site for these seminars is the CSD Courses page.
This is a one-day course on basic quality auditing concepts and techniques, as they apply to supplier monitoring and improvement.
This is a one-day course designed for people who want to improve quality of procured products and services, and improve customer-supplier relationships in their companies.
This is a one-day course focused specifically on understanding how to handle, monitor and follow-up on supplier nonconformances for product and service companies.
This is a one-day course for those who want to better understand business continuity management particularly as it relates to managing supply chain risk.
The people
Instructors
- Dennis Arter (Supplier Auditing)
Dennis lives in SE Washington State, at 4004 S. Irby, Kennewick, WA 99337, 509.586.3423. His business is Columbia Audit Resources, at the same Kennewick address, 509.783.0377. He has a web site (http://auditguy.net) and blog site (http://auditguy.blogspot.com). Contact him at dennis@auditguy.net
- Dick Gould (Supplier Certification)
Dick lives in Sun City Grand, a "retirement" community (don't be confused, he is NOT retired!), at 19530 N. Bright Angel Lane, Surprise, AZ 85374. Preferred phone number is 623-546-7821. His cell phone is 623-692-6752. No fax. Dick has a web site (http://dickgouldcsp.com or http://thesupplierguy.com). Usually the best way to contact him is through Dick@DickGouldCSP.com or DickGouldCSP@aol.com
- Kathryn Roberts (Supplier Nonconformances)
Kathryn lives in Raleigh, NC. Her business is The BlueWater? Group, Inc. at P.O. Box 91237, Raleigh, NC 27675. Her website is http://www.thebluewatergroup.com. Phone number is 919-870-7712 and e-mail is kroberts@thebluewatergroup.com
- Betty Kildow (Business Continuity)
Betty lives in Lebanon, IN. Her business is Kildow Consulting at 126 Ulen Boulevard, Lebanon, IN 46052-1265. Betty's phone number is 765-483-9365, and her email address is BettyKildow?@comcast.net
Support
The process
A. Long range planning (what, where, and when)
We already have the what: A one-day course on supplier auditing, another one-day course on supplier certification, and a third one-day course on supplier nonconformances. Instructors look at a calendar and choose four locations and dates in the next fiscal year, one for each quarter. (January events should be avoided due to difficulties in marketing and registration over the Christmas holiday and fiscal end-of-year events.) Run these by all the Roadshow Team members to get concurrence. CSD Education Chair approves and notifies the Division Council and HQ Administrator.
B. Local Section support
Instructors divide up responsibility for the planned clusters. They personally call the Region Directors and local Section(s) to see if they would welcome our courses in their town at the chosen dates. Make sure there are no conflicts. Also get their advice on where to hold the seminars. Any hint of unhappiness means we look elsewhere.
C. Venue location and prices
Approximately six months before the event, the responsible instructor for a cluster contacts the hotels, conference centers, and corporate learning centers suggested in step B. Plus others. We ask for
- Meeting room to accommodate 15-30 participants
- Meeting room charges of less than $300/day
- 15 day no-penalty cancellation
- Free parking for participants who drive in
- Coffee, decafe, and tea are provided in the morning, in lieu of breakfast
Bids and proposals are examined and the responsible instructor recommends suggested venues to use for the cluster. This must be completed within two months of the event. Since instructors are not officers of the CSD, they cannot sign contracts.
D. Get CSD and HQ review and approval to proceed
Instructors develop a spreadsheet and time line for the clusters, along with a formal proposal. The Roadshow team reviews and the Education Chair approves. The Plan is provided to the Division Executive Council for approval, at which time the Education Chair may sign the venue contracts. Copies of these executed contracts are provided to Roadshow team members.
E. Engage Registration support service
Instructors provide necessary information to the HQ Registration Liaison, to develop an e-commerce registration site. Task Orders are developed.
F. Develop an advertising flyer (letter size) and mailing brochure
Using the existing templates, instructors revise and distribute venue-specific files. The Division support liaison in Community Support enters web-site descriptive updates.
G. Engage printer and mail fulfillment
Once we have the brochure files, HQ Marketing starts the direct mail campaign. The mail brochure and intended distribution receives group concurrence. Target audience is 10,000 pieces per cluster.
H. Engage publicity coordinator
ASQ Marketing implements the publicity campaign for each cluster. Instructors also work closely with the local Section and national newsletter and web coordinators. Social networking sites outside of ASQ are included. The goal is to make interested parties aware of the events.
I. Pre-launch countdown
The CSD Education Chair makes the go/no-go call 15 days prior to each cluster, based on registration numbers. The staff Registration Support person determines the quantity of text books and date to ship material to the local site. The responsible instructor provides the guarantee and setup counts to the meeting site representatives. Instructors make their own travel arrangements.
J. Delivery
Instructors deliver the courses, collect the comment sheets, and pay for local services. They send invoices to the CSD treasurer. Instructors develop an event report when all financial data are in. This report is published on the CSD Blog for all to examine.
(Note: Most of these steps were developed and discussed at a meeting of the Roadshow Team in Durham, NC, in December 2007.)
In-house Presentations
Occasionally, a company or organization will approach us on delivering one of these training events locally. This is "free" revenue for the Division, as there is no effort or risk involved.
Here is the process:
- In-house charges to the client are to be $3,000 per each one day seminar.
- The client may charge whatever they wish per participant.
- The client is responsible for all:
- Marketing
- Registration, including name badges and name tents
- Meeting facilities, including AV (data projector and screen)
- Refreshments before and during the event
- Reproduction and binding of participant workbooks, from instructor-provided pdf files
- Any text books included as part of the seminar
- A CSD instructor will negotiate with the client, to determine acceptable dates and locations. Upon completion, a proposal with terms and conditions, will be prepared by an instructor on CSD letterhead, signed by the CSD Education Chair, and mailed to the client for acceptance. A copy of the accepted proposal will be provided to the instructor(s).
- Payment after each event (or series of events) will be requested on-site and given to the instructor as a check payable to ASQ Customer-Supplier Division. If an invoice is necessary, the CSD Treasurer will prepare and send it to the client for payment within 30 days.
- The instructors are responsible for their own (reimbursable) travel arrangements.
- Upon completion of the assignment, instructors will invoice the CSD for fee ($1,000 per class/per day) plus expenses. Instructors will be paid within 30 days of receipt of an invoice.
- Excess revenues will be reported by the Treasurer to the CSD Executive Council at the next teleconference.
